Case Study

Relevance: the key to growing engagement in Portsmouth

When Chris Caesar joined Portsmouth BCRP in June 2013 as Crime Reduction Manager, he knew he had a challenge on his hands. He'd checked the stats and and discovered that over the last 12 months only one member had logged on.

"The scheme was under-utilised" explained Chris. "A number of members had lost faith. I'd been brought in to rejuvenate it, and for me, a good database and communication system is absolutely essential. The focus in Portsmouth had been very much on radio communication. DISC had been previously installed, but the system hadn’t been kept up to date."

Luckily Chris had had prior experience having previously worked as Night-time Economy Manager in neighbouring Southampton and where he had first become aware of the benefits of using DISC.

"Southampton was very much in the dark ages, the level of engagement across the pubwatch scheme was low, with only one meeting a year. Then we introduced DISC and suddenly incidents could now be reported almost in real time, information could be circulated within five minutes of an incident occurring. The scheme grew and grew"...

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